What is the training about?

• Assertiveness
• Sometimes we do not push ourselves forward, we are inclined to accept decisions without challenge and to not allow ourselves, or even expect ourselves, to be heard.
• We may believe that if we push ourselves forward, that we are being arrogant or aggressive.
• The purpose of this training is to distinguish between arrogant behaviour and assertive behaviour; to give delegates the belief that they can speak out in a non-aggressive way, and to assert their opinions and views in a clear and positive manner.
• Communication Skills
• No matter what qualifications or experience we may have, we may never have learnt how to effectively communicate with others in a workplace setting.
• The objective of this session is to enable delegates to improve and utilise their communication skills to the highest standards.
• The session will look at verbal and non-verbal forms of communication, face to face involvement, and telephone and social media communication. It will offer delegates the opportunity to take part in role-playing exercises which will increase their understanding of how ineffective communication can be a barrier to success.
• Listening Skills
• The purpose of this training is to prepare you to listen to others and to hear what they have to say, and to be able to understand and support them if necessary.
• We like to believe that we listen when someone is talking to us, but if we were to look at things from their perspective, we might view it in a different way.
• Our body language might give it away. Our eyes may glaze over when we “listen”. We might be distracted when someone walks along the corridor.
• We might be so ready to jump in with our words that it becomes apparent we were waiting only for our turn to speak.
• It is important to be aware of boundaries while listening.
• Dealing with Change
• Change takes many forms, from leaving home to starting a new job to new workplace responsibilities. The aim of this session is to give delegates the opportunity to explore how people are affected by change.
• The objective is to make change more acceptable through looking at the ways in which people might be affected by change, and how the effects can be eased.
• Through group work and opportunities for individual reflection we learn how to deal with change and how we can support each other and be a support to those we work with.
• Time Management
  • It is easy to get overwhelmed by the amount of paperwork that needs to be done, to make a list of “things to do today” but never find the time to do any of them, to do the easiest tasks first and to avoid the most difficult, to try to go to every meeting and achieve nothing at any of them, to refuse to delegate and trust no one with responsibility for tasks.
  • In this session we will look at how delegates can manage themselves, and to prioritise effectively, by exploring the need for setting goals, and planning and organising day to day activities.