ARC Skills Consultancy

Finishing skills

It is no reflection on us as individuals that at various times in our lives we have to stop, reflect, evaluate, consider our options.

Sometimes this re-assessment is forced upon on and we struggle with doubts.

At other times we understand that reflection is needed and that we can still learn and adapt, whoever we are.

It can be painful to realise that we are in a rut, that we do things automatically, that we are safe and secure in what we do, but that we are simply not going anywhere.

From a business point of view, it is more cost effective to send staff on this course than to consider other, more dramatic alternatives at this stage

Who will benefit from this training?

This training can be considered as a “refresher” course. It is aimed primarily at people who have enjoyed the same level of seniority and responsibility within an organisation for some considerable time, and where both they and senior staff believe they will benefit from a time of reflection and self-analysis.

The hope being that a day of reflection and re-evaluation will give an impetus to their performance.


What is the training about?

  • Assertiveness
    • Sometimes we do not push ourselves forward, we are inclined to accept decisions without challenge and to not allow ourselves, or even expect ourselves, to be heard.
    • We may believe that if we push ourselves forward, that we are being arrogant or aggressive.
    • The purpose of this training is to distinguish between arrogant behaviour and assertive behaviour; to give delegates the belief that they can speak out in a non-aggressive way, and to assert their opinions and views in a clear and positive manner.
  • Communication Skills
    • No matter what qualifications or experience we may have, we may never have learnt how to effectively communicate with others in a workplace setting.
    • The objective of this session is to enable delegates to improve and utilise their communication skills to the highest standards.
    • The session will look at verbal and non-verbal forms of communication, face to face involvement, and telephone and social media communication. It will offer delegates the opportunity to take part in role-playing exercises which will increase their understanding of how ineffective communication can be a barrier to success.
  • Listening Skills
    • The purpose of this training is to prepare you to listen to others and to hear what they have to say, and to be able to understand and support them if necessary.
    • We like to believe that we listen when someone is talking to us, but if we were to look at things from their perspective, we might view it in a different way.
    • Our body language might give it away. Our eyes may glaze over when we “listen”. We might be distracted when someone walks along the corridor.
    • We might be so ready to jump in with our words that it becomes apparent we were waiting only for our turn to speak.
    • It is important to be aware of boundaries while listening.
  • Dealing with Change
    • Change takes many forms, from leaving home to starting a new job to new workplace responsibilities. The aim of this session is to give delegates the opportunity to explore how people are affected by change.
    • The objective is to make change more acceptable through looking at the ways in which people might be affected by change, and how the effects can be eased.
    • Through group work and opportunities for individual reflection we learn how to deal with change and how we can support each other and be a support to those we work with.
  • Time Management
    • It is easy to get overwhelmed by the amount of paperwork that needs to be done, to make a list of “things to do today” but never find the time to do any of them, to do the easiest tasks first and to avoid the most difficult, to try to go to every meeting and achieve nothing at any of them, to refuse to delegate and trust no one with responsibility for tasks.
    • In this session we will look at how delegates can manage themselves, and to prioritise effectively, by exploring the need for setting goals, and planning and organising day to day activities.

Outcomes

By the end of the day delegates will be able to demonstrate:

  • How to speak confidently and without arrogance
  • How to get people on your side
  • How to compromise without feeling you are giving in
  • How to be persuasive but not demanding
  • How to make yourself understood
  • How to listen and be heard
  • How body language affects the listener
  • An awareness of influences that make change seem frightening
  • An awareness of the process of change
  • An awareness of boundaries
  • How to prioritise
  • How to delegate

Workshop Information

In order to ensure that everyone is able to participate fully,
numbers are strictly limited to 20 per day.

The cost per participant is £200

Refreshments and lunch are provided.

Delegates will receive an information pack and certificate of attendance
at the end of the training, with an opportunity to keep in contact with us
to develop follow-up workshops as required.

Begin your learning curve and define your own ARC